Shipping policy

At Ohaansz , all our products are unused and in their original packaging. However, due to manufacturer or logistics errors, defects or problems may occur and we'll do our very best to resolve your issue as soon as possible. Some of our products are shipped out with an international warranty, so if there is any manufacturer fault in your shipment, please contact us and we will advise you on the next step.

If however, the defect is from our end, we will accept your product and exchange it for a new one. If you are unsatisfied with your purchase for any reason, or it did not present itself to you as advertised, Ohaansz will issue you a full refund or store credit for the product, provided that it is returned to us new condition in its original packaging. We'll also pay the return shipping costs if the result is of our error.

If the reason for return isn't a result of our error, the cost of return shipping(AED 30) will be deducted from your refund. Items such as garments and personal grooming products cannot be refunded if opened. You can request a return by contacting us through +971581694333  9AM-9PM except Fridays , live chat, or sending a ticket within 14 calendar days of your delivery. The item(s) will be picked up at a scheduled time convenient for you. Refunds will be processed as soon as the item is received by us. Refunds may take 2-7 business days to show on your credit/debit card statement.

Shipping charges remain a significant facet of virtual retail for both clients and sellers. We ship for orders less than a specific amount a small fee will be charged for shipping .When the specified amount is higher, shipping charge will be free. We seek the help of various Logistic partners for the delivery of our shipment. In addition certain sellers ship their products by themselves.

In case of noting any damage at the time of product delivery, please return it back. Goods once accepted will not be returned. If you have any concerns or queries you can Contact us through the email id or the number in our website.

The shipping policy of ohaansz is formulated keeping in mind the ease and comfort of the local consumers. Ohaansz is very strict in its shipping policy. It deliver the products in fastest time possible without giving any harm to the products i.e. all the products purchased from Ohaansz are delivered in an excellent condition.

 If by any chance, the order is lost or undelivered to the preferred location, the company will refund all the money including the shipping charges if any. But if any part of the order is cancelled, there will be no refund of the delivery charges Ohaanssz caters locally and Globally.

We accept Cash on Delivery, Debit Card, Credit Card and Store Credit as a method of Payment. Shipments will be delivered within 15 working days for most of the areas. Once AWB (Air Way Bill Number used to track your shipments) is generated by the shipping department, customers will be intimated by registered email and mobile number.

Orders of less than AED 100 will be charged AED 12 shipping fee(non-refundable). Orders of AED 300 or more will be delivered free. Please note that the Orders paid for Cash on Delivery attracts AED 18 across all regions. For delivery orders to an out of service area, merchandise will be delivered to the nearest logistic partners office. As per the delivery schedule and terms specified by logistic partners. Additional charges may apply.

 

To ensure efficiency in shipping

We ship our products directly through Ohaansz logistic management system. Ships directly through seller. The time limit for shipping is 48 hours in case of stocked items. Products shipped from manufacturers take time. Additional processes will be noted in the product detail page. When the product is shipped it will be reached in five business days. In some cases it may take up to seven business days - (to be updated )

 

International shipping details

We now deliver internationally! We’ll ship all orders above USD 150 for free! For orders below USD 150, shipping fees of USD 20. Shipping fees to your location will be displayed to you while you’re checking out. We’ll send you an email confirming your order as soon as it’s successfully placed.

You can track your order via tracking OHAANSZ.com. If you don't see full updates, you can contact us via phone on +971581694333 or get quick answers to your questions by visiting our Help Centre or to contact us by creating a ticket. You can also live chat with us 24 hours by clicking on the right bottom hand corner of your device/desktop browser. You can also track your order via DHL: http://www.dhl.com/en/express/tracking.shtml  Remember, we will always ship via DHL

 

Customs and Import Duties (International)

For most shipments, customs/import duties are applied once the parcel reaches its destination country. Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country. Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country. You can contact your local customs office to find about customs duties for your country before you place an order so that you’re not surprised when these duties are levied. Customs duties and taxes are non-refundable once charged. If you refuse to accept the delivery, unfortunately, we will have to deduct that cost from the refund amount, since the courier will have already paid the charge on your behalf.

 

Shipping Information

United Arab Emirates

Available Shipping Methods

DHL SMSA Aramex FedEx Professional, Me Courier 

 

General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date. Please check with your local customs office in United Arab Emirates to see if you can import the items, and if any additional licenses or permits are needed.

 

Customs Information

Shipments arriving in United Arab of Emirates on January 1, 2018 will be imposed with 5% VAT (Value Added Tax) due to government's regulation. The 5% VAT will be collected at the time of checkout for customs clearance purpose. Please click to visit the government's official website for more information on the new VAT. For information about customs, import duties, etc., visit: UAE Federal Customs Authority

 

Shipping

All Ohaansz orders are shipped out through our OHAANSZ delivery management system to your country by reputed logistic partners. The Estimated Delivery window provided by Ohaansz reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of Ohaansz control.

 Shipping charges are based on order weight and the distance it is being shipped. Shipping costs will be calculated at the time of your checkout, Orders qualified for free shipping are usually shipped  at economic rates. You may choose a different shipping method for an additional charge. If you try to avail any discount on your order it must be greater than a certain fixed amount. We processes and ships our order according to the following schedule:

Ø  Orders that are place by 11.59 AM CST will be shipped on the next business day

Ø  Orders that are placed after 12.00 PM CST will be shipped after two business days.

DDP (Delivered Duties Paid) service is now available for shipments to UAE. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.

SMSA Express: For shipping related inquiries regarding SMSA Express orders, please contact the SMSA Express call center at +971 600527225 or email at info@smsaexpress.com

ARAMEX: For shipping related inquiries regarding Aramex orders, please contact Aramex – United Arab Emirates - Dubai at +971 (600) 544000 or email at AE_Ohaansz@aramex.com.

DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at +971 600567567.

 

Restrictions

At Ohaansz, we respect the rules and regulations of UAE government and do our best to prevent Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into UAE: poppy seeds, medicinal products

 

Contact Us

Click here to get connected with OHAANSZ customer service.

 

Shipping Restrictions

Prohibited Items

The following items are prohibited to be shipped to any country:

Ø  Agriculture - Corn

Ø  Agriculture - Feed

Ø  Agriculture - Grain

Ø  Agriculture - Hay

Ø  Agriculture - Seeds

Ø  Agriculture - Soil

Ø  Agriculture - Soybeans

Ø  Alcohol - Alcoholic Beverages

Ø  Animals - Animal furs

Ø  Animals - Animal Parts

Ø  Animals - Animal skin

Ø  Animals - Animal Tissue

Ø  Animals - Dead Animals

Ø  Animals - Live Animals

Ø  Biohazards - Bodily Fluids

Ø  Biohazards - Cell Cultures

Ø  Biohazards - Human Remains

Ø  Biohazards - Lab Reagents

Ø  Biohazards - Medical Specimens

Ø  Biohazards - Tear gas

Ø  Biohazards - Tissue Samples

Ø  CBD/Hemp - CBD oil

Ø  Chemicals - Precursors to Chemical Weapons

Ø  Drug Contraband - CBD

Ø  Drug Contraband - Drug Devices

Ø  Drug Contraband - Drug Paraphernalia

Ø  Engines - Internal combustion engines

Ø  Explosives - Air bag inflators

Ø  Explosives - Ammunition/cartridges

Ø  Explosives - Class 1 Dangerous Goods

Ø  Explosives - Detonators

Ø  Explosives - Fireworks

Ø  Explosives - Flares

Ø  Explosives - Flashbangs

Ø  Explosives - Fuses

Ø  Explosives - Gun Powder

Ø  Explosives - Matches

Ø  Explosives - Primers

Ø  Explosives - Smoke Grenades

Ø  Fertilizers and Pesticides - Ammonium Sulphate

Ø  Fertilizers and Pesticides - Fertilizers

Ø  Fertilizers and Pesticides - Fungicides

Ø  Fertilizers and Pesticides - Herbicides

Ø  Fertilizers and Pesticides - Insecticide

Ø  Fertilizers and Pesticides - Organic Nitrogenous Fertilizers

Ø  Fertilizers and Pesticides - Rodenticides

Ø  Fertilizers and Pesticides - Sodium Nitrates

Ø  Firearms - Air Guns

Ø  Firearms - Ammunition

Ø  Firearms - Firearm related products

Ø  Firearms - Gun Parts

Ø  Firearms - Gunpowder

Ø  Firearms - Gunsmithing Equipment

Ø  Firearms - Imitation Firearms

Ø  Firearms - Magazines

Ø  Firearms - Paintball Guns and Balls

Ø  Firearms - Reloading Devices

Ø  Firearms - Replica Firearms

Ø  Firearms - Scopes/Sights

Ø  Firearms - Stun Guns

Ø  Firearms - Tasers

Ø  Flammable / Combustible - Cellulose Nitrate Film

Ø  Flammable / Combustible - Matches

Ø  Gambling - Gambling Devices

Ø  Gambling - Poker Chips

Ø  Gambling - Roulette Wheels

Ø  Gambling - Slot Machines

Ø  Gambling - Tokens

Ø  Loose Precious Stones - Loose Diamonds

Ø  Loose Precious Stones - Loose Emeralds

Ø  Loose Precious Stones - Loose Gems

Ø  Loose Precious Stones - Loose Rubys

Ø  Loose Precious Stones - Loose Sapphires

Ø  Means of Payment - Gambling Devices

Ø  Means of Payment - Stamps

Ø  Medical Devices - Dental equipment

Ø  Medical Devices - Prescription devices

Ø  Medical Devices - Veterinary equipment

Ø  Perishable Food - Caviar

Ø  Perishable Food - Fruits

Ø  Perishable Food - Meat

Ø  Perishable Food - Sausage

Ø  Perishable Food - Vegetables

Ø  Plants - Live Plants / Seeds / Soils

Ø  Plants - Fungus

Ø  Plants - Grass

Ø  Plants - Hay

Ø  Plants - Logs

Ø  Plants - Pine Cones

Ø  Plants - Raw Wood/Lumber

Ø  Plants - Roots

Ø  Plants - Soil

Ø  Poison - Class 6.1 and 6.2 items

Ø  Poison - Nicotine

Ø  Poison - Rat Poison

Ø  Poison - Toxic Materials

Ø  Political - Audio Recordings

Ø  Political - Books

Ø  Political - Pamphlets

Ø  Political - Video Recordings

Ø  Pornography - Books

Ø  Pornography - Magazines

Ø  Pornography - Pictures

Ø  Pornography - Videos

Ø  Prescription Drugs - Prescription Drugs

Ø  Prescription Drugs - Steroids

Ø  Prescription Drugs - Viagra

Ø  Pressurized Canisters - Car Shock Absorbers

Ø  Radioactive Material - Density gauges

Ø  Radioactive Material - Medical isotopes

Ø  Radioactive Material - Radioactive Material

Ø  Soil - Clay

Ø  Soil - Dirt

Ø  Soil - Mud

Ø  Soil - Peat

Ø  Soil - Sand

Ø  Stamps - cancelled/unused US postage stamps

Ø  Tactical Equipment - Any item regulated by CBP, ITAR, or the US Departments of Commerce, State or Treasury

Ø  Tactical Equipment - Body Armor

Ø  Tactical Equipment - Gas Masks

Ø  Tactical Equipment - Hand Cuffs

Ø  Tactical Equipment - Kevlar

Ø  Tactical Equipment - Lock Pickers

Ø  Tactical Equipment - Military and Law Enforcement Items

Ø  Tactical Equipment - Rifle Scopes

Ø  Tactical Equipment - Thermal Imaging

Ø  Tactical Equipment - Night Vision/Infrared Goggles

Ø  Tactical Knives - Ballistic Knives

Ø  Tactical Knives - Bayo Knife

Ø  Tactical Knives - Bayonets

Ø  Tactical Knives - Butterfly Knives

Ø  Tactical Knives - Concealable Blades

Ø  Tactical Knives - Daggers

Ø  Tactical Knives - Push Knives

Ø  Tactical Knives - Stabbing Weapons

Ø  Tactical Knives - Switchblades

Ø  Tobacco and Nicotine Products - Chewing tobacco

Ø  Tobacco and Nicotine Products - Cigars and Cigarettes

Ø  Tobacco and Nicotine Products - Liquid nicotine

Ø  Tobacco and Nicotine Products - Nicotine Patches

Ø  Tobacco and Nicotine Products - Nicotine Products

Ø  Tobacco and Nicotine Products - Tobacco

Ø  Tobacco and Nicotine Products - Tobacco wrapping papers

Ø  Weapons - Billy Clubs

Ø  Weapons - Clubs

Ø  Weapons - Crossbows

Ø  Weapons - Firearms and Firearm Parts

Ø  Weapons - Knives and Stabbing Weapons

Ø  Weapons - Pepper Spray

Ø  Weapons - Tasers

Ø  Tags: restrictions, shipping restrictions

 

Shipping Restrictions - United Arab Emirates

The following items cannot be shipped to United Arab Emirates:

Ø  Alcoholic ingredients - Ingredients used to make alcoholic beverages

Ø  Anti-histamine tablets - Anti-histamine tablets

Ø  Cell Phone - Radio Equipment

Ø  Cell Phone - Telecommunication equipment

Ø  Counterfeit - Imitation products / Knockoffs / Pirated Goods

Ø  ECCN Regulated - Aerospace Parts

Ø  ECCN Regulated - Aircraft Parts

Ø  ECCN Regulated - Large microprocessors (like those used by satellite companies and space agencies)

Ø  Electronics: bug zapper, etc. - Computer components and parts, smart watches, radar detectors, metal detectors, Bug Zappers, GPS navigation, software, and hidden cameras

Ø  Erotic - Adult Toys

Ø  Erotic - Depictions and images of female anatomy

Ø  Flammable / Combustible - Lighters

Ø  GPS - GPS

Ø  Gun / Gun parts - Gun / Gun parts

Ø  Hidden cameras - Hidden Cameras

Ø  Nutritional Supplements - CBD oil

Ø  Nutritional Supplements - DHEA

Ø  Poppy Seeds - Poppy seeds

The following items have restrictions that may limit the quantity or value:

Ø  Art and Antiquities - Artwork, Collectibles, etc. (Limited to a value no greater than $5,000 USD)

Ø  Art and Antiquities - Figurines (Limited to a value no greater than $5,000 USD)

Ø  Art and Antiquities - Memorabilia (Limited to a value no greater than $5,000 USD)

Ø  Art and Antiquities - Paintings or Sculptures (Limited to a value no greater than $5,000 USD)

Ø  E-Juice - e-Juice/e-liquid (If shipping from the US, nicotine content must be 0mg.)

Ø  Foodstuff - Items containing meat, egg or dairy (Perishable)

Ø  Pressurized Canisters - Shaving Cream (Less than 500ml/16zo)

Ø  Tags: restrictions, shipping restrictions

Ø  Dangerous Goods Restrictions - United Arab Emirates

Ø  Some items are classified as dangerous goods and have restrictions for shipping to United Arab Emirates:

Ø  Aerosol - (Less than 500ml/16zo)

Ø  Chemicals - Adhesives (Less than 500ml/16zo)

Ø  Chemicals - Crazy Glue Adhesive (Less than 500ml/16zo)

Ø  Chemicals - Disinfectants (Less than 500ml/16zo)

Ø  Chemicals - Dry Ice (Less than 500ml/16zo)

Ø  Chemicals - Peroxide (Less than 500ml/16zo)

Ø  Chemicals - Sealants (Less than 500ml/16zo)

Ø  Corrosive - Battery fluid (DG)

Ø  Corrosive - Cosmetic dermapeel (Less than 500ml/16zo)

Ø  Corrosive - Dyes (Less than 500ml/16zo)

Ø  Corrosive - Hydrochloric Acid (Less than 500ml/16zo)

Ø  Corrosive - Iodine (Less than 500ml/16zo)

Ø  Corrosive - Lye (Less than 500ml/16zo)

Ø  Corrosive - Some Cleaners (Less than 500ml/16zo)

Ø  Corrosive - Sulfuric Acid (Less than 500ml/16zo)

Ø  Electric Bikes over 100Wh - Electric Bikes, EScooters, etc... (DG)

Ø  Flammable / Combustible - Alcohol (Less than 500ml/16zo)

Ø  Flammable / Combustible - Epoxy (Less than 500ml/16zo)

Ø  Flammable / Combustible - Flammable Essential Oils (Less than 500ml/16zo)

Ø  Flammable / Combustible - Flammable Extracts (Less than 500ml/16zo)

Ø  Flammable / Combustible - Flammable Flavorings (Less than 500ml/16zo)

Ø  Flammable / Combustible - Fuel (Less than 500ml/16zo)

Ø  Flammable / Combustible - Glue (Less than 500ml/16zo)

Ø  Flammable / Combustible - Hand Sanitizer (Less than 500ml/16zo)

Ø  Flammable / Combustible - Nail Polish (Less than 500ml/16zo)

Ø  Flammable / Combustible - Paint (Less than 500ml/16zo)

Ø  Flammable / Combustible - Resins (Less than 500ml/16zo)

Ø  Flammable Nail Polish - Nail Polish Remover (Less than 500ml/16zo)

Ø  Hazardous Material & Dangerous Goods - Antifreeze (Less than 500ml/16zo)

Ø  Hazardous Material & Dangerous Goods - Anything regulated by DOT as hazardous (Less than 500ml/16zo)

Ø  Hazardous Material & Dangerous Goods - Chemical Strippers (Less than 500ml/16zo)

Ø  Hazardous Material & Dangerous Goods - Chlorine Bleach (Less than 500ml/16zo)

Ø  Hazardous Material & Dangerous Goods - Drain Cleaners (Less than 500ml/16zo)

Ø  Hazardous Material & Dangerous Goods - Fire Extinguishers (Less than 500ml/16zo)

Ø  Hoverboards - Hoverboards (DG)

Ø  Lead Acid Batteries - Spillable Auto Batteries (DG)

Ø  Lead Acid/Dry Batteries - Lead Acid/Dry Batteries (DG)

Ø  Lithium Batteries(packaged with product) - Lithium batteries packed with equipment (such as power tools) or more than 2 devices containing a lithium battery (such as laptops and cell phones) (Must be less than 100Wh. If packed with equipment, the limit is 2 spare batteries per package. If contained inside the device, max weight of batteries is 5kg.)

Ø  Loose Lithium Batteries - Lithium batteries not packed with equipment (Must be less than 100Wh. If packed with equipment, the limit is 2 spare batteries per package. If contained inside the device, max weight of batteries is 5kg.)

Ø  Loose Lithium Batteries - Lithium Coin Cell Batteries (Must be less than 100Wh. If packed with equipment, the limit is 2 spare batteries per package. If contained inside the device, max weight of batteries is 5kg.)

Ø  Loose Lithium Batteries - Lithium Power Banks (Must be less than 100Wh. If packed with equipment, the limit is 2 spare batteries per package. If contained inside the device, max weight of batteries is 5kg.)

Ø  Loose Lithium Batteries - Loose or Spare Lithium batteries (Must be less than 100Wh. If packed with equipment, the limit is 2 spare batteries per package. If contained inside the device, max weight of batteries is 5kg.)

Ø  Nail polish - Nail Polish (Less than 500ml/16zo)

Ø  Nail polish remover - Nail Polish Remover (Less than 500ml/16zo)

Ø  Paint - Flammable Paint (Less than 500ml/16zo)

Ø  Paint - Paint thinner (Less than 500ml/16zo)

Ø  Paint - Printing Ink (Less than 500ml/16zo)

Ø  Paint - Spraypaint (Less than 500ml/16zo)

Ø  Perfume/Cologne - Body Spray (Less than 500ml/16zo)

Ø  Perfume/Cologne - Cologne (Limit is 500 mL per bottle, and max weight per package of 30 kg. Area restrictions may apply.)

Ø  Perfume/Cologne - Perfume (Less than 500ml/16zo)

Ø  Pressurized Canisters - Compressed Gas (Less than 500ml/16zo)

Ø  Pressurized Canisters - Fire Extinguishers (Less than 500ml/16zo)

Ø  Pressurized Canisters - Gas cartridges (Less than 500ml/16zo)

Ø  Pressurized Canisters - Hair Spray (Less than 500ml/16zo)

Ø  Pressurized Canisters - Helium (DG)

Ø  Pressurized Canisters - Propane (DG)