Welcome to OHAANSZ

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us ("Information") will be handled by us in connection with your access and use of www.ohaansz.com  and/or the OHAANSZ mobile application (collectively, the "Platform"), services and applications (collectively, the "Services"). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to "we", "our" or "us" (or similar) are references to OHAANSZ  E Commerce Owned By OHAANSZ Trading LLC Sharjah UAE Holdings a partnership Company LLC. References to "user" or "you" (or similar) are references to you as an individual or legal entity as the case may be.

 

WHAT INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following Information about you:

Ø  Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services;

Ø  The Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;

Ø  Information you provide us, or that we may collect from you, when you report a problem with our Platform;

Ø  A record of correspondence if you contact us;

Ø  General, aggregated, demographic and non-personal Information;

Ø  If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;

Ø  Details of transactions you carry out through our Platform and of the fulfilment of your orders;

Ø  Details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, "Cookies"));

Ø  Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and

Ø  Any other Information we consider necessary to enhance your experience on the Platform.

 

HOW WE WILL USE YOUR INFORMATION

We may use Information held about you in the following ways:

  1. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  2. To provide you with location-based services, such as advertising, search results and other personalized content
  3. To carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us
  4. To improve our Services and to deliver a better and more personalized service to you
  5. To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform
  6. To notify you about changes to our Services
  7. For any other reason which we deem necessary to enhance your experience of the Platform
  8. To administer and manage our incentives programs and fulfill your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.

 

TO WHOM WE MAY DISCLOSE YOUR INFORMATION

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

Ø  Other Businesses. To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient.

Ø  You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these business (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.

Ø  Marketing and Promotional Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed cards.

Ø  We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).

Ø  Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information that they collect.

Ø  Business Transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.

Ø  Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organizations for various reasons, such as fraud protection and credit risk reduction.

Ø  Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

CHOICE / OPT- OUT

www.ohaansz.com provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all limeroad.com lists and newsletters, please visit www.ohaansz.com/unsubscribe

 

ADVERTISEMENTS ON OHAANSZ.COM

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

 

REPORTING – PIP PROGRAM

Who can report to us?

You may report to us if you are the owner/valid licensee of an Intellectual Property in any content available/uploaded on the Website without your consent, or you believe that your content has been copied/misused in any way that constitutes infringement of your Intellectual Property rights. In case you are not the owner of the Intellectual Property, you can still help by getting in touch with relevant owner and encourage them to contract us.

How to report?

You (the owner/licensee of Intellectual Property or any authorize representative of owner/licensee of Intellectual Property) are required to email us at wecare@ohaansz.com, a Notice of Infringement form specifying the allegedly infringing listings on our Website along with following details:

·         Your personal details:

·         Name

·         Constitution i.e. Individual/Company/LLP

·         Registration number (if any)

·         Residential/Registered Address

·         Name and designation of authorized representative (applicable for persons other than an individual) along with certified true copy of document evidencing the authority

·         Contact Details i.e. email id, phone/fax number

·         Link of the product appearing on the Website which infringes your Intellectual Property rights;

·         Details of the product which infringes your Intellectual Property rights;

·         Details of your Intellectual Property rights existing as on date in India along with registration/application details, if any; and

·         Reasons for comprehending that the products in question violate your Intellectual Property rights and the basis of your decision such as test purchases, laboratory reports or such similar documentary proof.

·         Actions that OHAANSZ will take on receipt of a Notice of Infringement

If OHAANSZ is satisfied with the veracity and genuineness of a duly filled and complete Notice of Infringement, OHAANSZ shall: Immediately delist the infringing products from the Website;

Bar the relevant vendor/merchant/advertiser from accessing and transacting over the Website including listing of their products;

Provide all details of the relevant vendor/merchant/advertiser of the infringing products to the person submitting the Notice of Infringement; and Provide, in its sole discretion, all reasonable cooperation and assistance to the person submitting the Notice of Infringement in taking appropriate action against the relevant vendor/merchant/advertiser.

 

Consequences of incomplete/frivolous reporting

If the Notice of Infringement is incomplete in any manner or OHAANSZ is of the opinion, in its sole discretion, that the Notice of Infringement is frivolous and/or fake, OHAANSZ may not take any actions as stated above and may report to the concerned vendor/merchant.

If you believe that a report made against you is frivolous, you may intimate us about the same along with documentary proof thereof (“Withdrawal Claim”). However, OHAANSZ will re-list your products on the Website only if it is satisfied, in its sole discretion, of the genuineness of your Withdrawal Claim. OHAANSZ may require you to provide such information or documents, as it may deem fit for the purpose (including without limitation a final order of a court of competent jurisdiction, a withdrawal of claim letter of the person who alleged infringement against you etc.)

You acknowledge that OHAANSZ will exercise its discretion based on the documents and information provided by you and shall not independently verify the genuineness of you claim. Accordingly, OHAANSZ shall not be held liable in any manner for any act/omission, so far as OHAANSZ  exercises reasonable and due diligence with respect to any Notice of Infringement and/or a Withdrawal Claim. You acknowledge that OHAANSZ shall not be liable for not taking any action, if the Notice of Infringement is incomplete and/or adequate information is not provided with a Withdrawal Claim.

 

OHAANSZ’s Limitation of Liability

PIP Program has been launched by OHAANSZ to merely facilitate and assist people and organizations to protect their Intellectual Property rights. As mentioned above, OHAANSZ is a mere technology and infrastructure service provider. OHAANSZ provides merely platform to buyers and sellers to conclude their transactions online. OHAANSZ neither guarantees protection nor is responsible for infringement of Intellectual Property rights of any person. We are providing www.ohaansz.com  as is without any express or implied warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. OHAANSZ is not responsible for the actions, content, information, or data of third parties and you release us, our shareholders, directors, officers, employees, and agents from any direct and/or indirect claims and damages, known and/or unknown, arising out of or in any way connected with any claim you have against any such third parties.

 

HOW WE STORE YOUR INFORMATION

The Information that we collect from you may be transferred to, and stored at, a destination outside of the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.

 

WHAT SECURITY MEASURES WE APPLY

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

 

HOW CAN YOU ACCESS AND AMEND YOUR INFORMATION?

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the Platform include:

a. Up-to-date information regarding recent orders;

b. Personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences);

c. Payment settings (including credit card information); and

d. Email Notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilize all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.

We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

 

WHAT IF WE CHANGE OUR PRIVACY POLICY?

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the "effective date".

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

 

HOW YOU CAN CONTACT US

If you have any concerns about your Information on the Platform, please contact us at admin@ohaansz.com with a thorough description, and we will try to resolve it.